Step 01
Pickup from Hotel
Our transport team arrives at each hotel's scheduled time to collect linen, with a detailed recording and counting system.
How it works:
- Count linen bag by bag together with the hotel's team
- Log data into the Tag Tracking system to prevent mix-ups or loss
- Transport in enclosed vans to protect against dust and moisture in transit
Step 02
Sorting
Linen is systematically sorted by type, fiber, soil level and color, so we can choose the most suitable wash program and chemicals for each type.
How it works:
- Separate bed sheets, towels and uniforms
- Check for damaged linen or heavily stained items for pre-treatment before washing
- Weigh linen to match the capacity of each washer drum
Step 03
Washing & Disinfection
Washed using MILNOR industrial washing machines imported from the USA, with controlled temperature and international-standard ECOLAB laundry products for disinfection.
How it works:
- Automatic detergent dosing system, precisely proportioned to fabric load
- Controlled hot water temperature to kill bacteria and viruses to standard
- Gentle on fabric, no residual chemicals, safe for users
Step 04
Drying
Dried using ADC industrial dryers from the USA, with precise control of hot air and moisture levels, keeping linen soft, fully dry and odor-free.
How it works:
- Automatic moisture sensors to prevent over-drying
- End-of-cycle cool-down system to prevent shrinkage and reduce wrinkles
- Fibers left soft, clean, fresh and ready to use
Step 05
Ironing & Folding
Ironed with Belgian-standard roller and chest ironers for a fast, perfectly smooth finish, with an automatic folding system to 5-star hotel standards.
How it works:
- Bed sheets and pillowcases ironed at consistent heat for an even finish
- Automatic folding to the same standard size every time
- Uniforms folded or hung, clearly sorted by department
Step 06
Quality Control (QC)
Every item is carefully checked for cleanliness, tidiness and any remaining stains, before being packed in dust-protective plastic.
How it works:
- Cleanliness checked by expert QC staff on every production run
- Damaged or stubbornly stained linen is set aside for immediate re-washing
- Sealed in clear plastic to maintain hygiene until it reaches the customer
Step 07
On-Time Delivery
Clean linen is delivered back to the hotel on the agreed schedule, with a systematic and secure handover checklist.
How it works:
- Delivery routes planned in advance to prevent delays
- Linen delivered neatly to the hotel's designated storage point
- Handover confirmed with complete and accurate accompanying documents
